Meet the Team

Dental Staff Fort Mill SC

Get to our our friendly and qualified dental team at Monarch Dentistry of Gold Hill. Call our office for assistance, or to make an appointment: Fort Mill Office Phone Number 803-547-7779.

Photo: Hannah - Patient Care Coordinator in Fort Mill SC

Hannah Smith (Patient Care Coordinator)

Hannah joined our team as an Administrative Coordinator in November of 2016. Her extensive experience in the customer service arena has made her transition to the dental office seamless.  Something that Hannah enjoys about being a part of our team here at Monarch Dentistry is that she is able to meet and greet patients as they walk in the door.  Her friendly demeanor and smile will make you feel at ease in any situation.  She also loves interacting and building relationships with each and every one of our patients.  Hannah is ready to answer any questions you may have regarding our services as well as set you up as a new patient to the practice. 

Hannah is a native to the Carolinas. In her spare time, she and her husband love to be outdoors and go to concerts in Charlotte.  She would also surprise you with your favorite mixed cocktail if she was able to.  Hannah is looking forward to meeting you and making you feel at home here at Monarch Dentistry of Gold Hill.

Photo: Cassandra - Treatment Coordinator in Fort Mill SC

Cassandra Cassell (Treatment Coordinator / DAII)

Cassandra ‘Cassy’ joined our team as a DAII/Patient Care Coordinator in October of 2016. She graduated from York Tech in 2013 and has loved being in the dental field ever since. Cassy’s ability to anticipate what Dr. Mercado needs during a procedure is like witnessing perfection. Many patients have complimented them in this regard and for making them feel at ease in the dental chair. Just like the rest of our team, Cassy makes customer service a priority. Not only do we value her technical skills, which she constantly improves, she also has a wonderful personality that is contagious.

Cassy is also a native to the Carolinas. She loves hanging out with her family, going to concerts and festivals in her spare time. She has a beautiful daughter that keeps her busy with sports and crafts. Cassy also loves to Monogram. If it could be monogrammed, she’ll monogram it! Cassy is looking forward to welcoming you here at Monarch Dentistry of Gold Hill.

Photo: Eric - Operations Manager in Fort Mill SC

Eric Mercado (Operations Manager)

Eric has been a part of the team since the beginning.  He and Dr. Mercado designed this practice from the ground up having a vision of creating a First-Class establishment.  Eric also managed their Dental Office in California for about 4 yrs.  Prior to joining the practice, he was in the high-tech industry working at Cisco Systems for a little over 17 yrs.  His experience as a Logistics Program Manager and Customer Service Project Manager allowed him to incorporate his skills to the needs of their practice.   Although his office is in the back, where we hide him, he sneaks out once in a while and takes the time to meet our patients which he enjoys.  He keeps the day to day operations running smoothly, has an open-door policy and enjoys working with talented and compassionate professionals.

On his spare time, he loves spending time with his family.  He is a die-hard Golden State Warriors and Oakland Raiders fan.  Please don’t hold that against him.  Once you get to know him, you will learn he loves to golf, drink scotch and have a nice cigar once in a while.  Eric looks forward to meeting and serving you here at Monarch Dentistry of Gold Hill.